Independent Home Care: Medicare Home Health Ratings in Columbus, OH
Independent Home Care is a Medicare-certified home health agency in Columbus, OH: 3 of 5 stars for quality of patient care. Quality measures, services and…
Independent Home Care is a Medicare-certified home health agency based at 4371 East Broad Street, Suite 101 in Columbus, OH 43213. Medicare first certified it in 2004, 22 years ago. Medicare rates its quality of patient care at 3 out of 5 stars, level with the Ohio average of 3. Its strongest result against the Ohio average is breathing improved; its weakest is met expected function at discharge.
What is Independent Home Care's Medicare record?
| Agency | Independent Home Care |
|---|---|
| Address | 4371 East Broad Street, Suite 101, Columbus, OH 43213 |
| Phone | (614) 231-9202 |
| Medicare provider number (CCN) | 368037 |
| Ownership | Proprietary |
| Medicare-certified since | 01/07/2004 |
How does Independent Home Care score on Medicare's quality measures?
Medicare publishes 11 patient-outcome and process measures for Independent Home Care. It is better than the Ohio average on 1 and worse on 8.
| Measure | Independent Home Care | Ohio average | U.S. average | vs. Ohio |
|---|---|---|---|---|
| Started care on time | 90.5% | 96.2% | 96.6% | Worse |
| Got better at walking or moving around | 80.8% | 87.1% | 88.6% | Worse |
| Got better at getting in and out of bed | 73.6% | 89% | 89.8% | Worse |
| Got better at bathing | 82.2% | 89.4% | 90.7% | Worse |
| Breathing improved | 100% | 90.5% | 91.5% | Better |
| Got better at taking medicines correctly | 89.8% | 86.8% | 88.3% | About the same |
| Medication issues addressed on time | 80.5% | 94.2% | 94.4% | Worse |
| Flu shot status checked | 0% | 60.9% | 63.3% | Worse |
| Met expected function at discharge | 13.9% | 75% | 71.7% | Worse |
| Falls with major injury (lower is better) | 2% | 1% | 0.9% | Worse |
| New or worsened pressure ulcers (lower is better) | 0% | 0.2% | 0.2% | About the same |
Where it stands out: breathing improved.
Where it trails: met expected function at discharge, flu shot status checked and got better at getting in and out of bed.
What do patients say about Independent Home Care?
69% of surveyed patients said they would definitely recommend Independent Home Care, based on 36 completed surveys. The Ohio average is 77%.
| Survey question | Independent Home Care | Ohio average | U.S. average | vs. Ohio |
|---|---|---|---|---|
| Team gave care in a professional way | 96% | 89% | 89% | Better |
| Team communicated well | 88% | 87% | 86% | About the same |
| Team discussed medicines, pain and home safety | 85% | 83% | 82% | About the same |
| Rated the agency 9 or 10 out of 10 | 85% | 86% | 85% | About the same |
| Would definitely recommend the agency | 69% | 77% | 79% | Worse |
Do Independent Home Care's patients end up back in the hospital?
Medicare could not calculate hospital-use measures for Independent Home Care: the number of patient episodes was too small to report.
Which home health services does Independent Home Care provide, and which does it not?
Independent Home Care reports offering skilled nursing, physical therapy, occupational therapy, speech therapy and home health aide. It does not report offering medical social work.
| Service | Offered by Independent Home Care? |
|---|---|
| Skilled nursing | Yes |
| Physical therapy | Yes |
| Occupational therapy | Yes |
| Speech therapy | Yes |
| Medical social work | No |
| Home health aide | Yes |
| Round-the-clock or shift care | No. Home health is visits, not shifts. |
| Housekeeping, meals and errands on their own | No. Medicare does not cover them unless tied to skilled care. |
| Long-term help with bathing and dressing | No. That is non-medical home care, which families usually arrange and pay for separately. |
Which Columbus-area ZIP codes does Independent Home Care serve?
Independent Home Care tells Medicare it serves 44 ZIP codes in Columbus and Franklin, Delaware, Licking, Fairfield and Union counties, out of 46 in total.
- 43004
- 43015
- 43017
- 43021
- 43026
- 43054
- 43055
- 43062
- 43065
- 43068
- 43074
- 43081
- 43085
- 43105
- 43110
- 43119
- 43123
- 43125
- 43130
- 43147
- 43201
- 43203
- 43204
- 43205
- 43206
- 43207
- 43209
- 43211
- 43213
- 43214
- 43215
- 43217
- 43219
- 43221
- 43222
- 43223
- 43224
- 43227
- 43228
- 43229
- 43230
- 43231
- 43232
- 43235
A ZIP on this list means the agency accepts referrals there. It does not promise a nurse is available this week, so confirm your address when you call.
What should you ask Independent Home Care before starting care?
Ask what 'done' looks like
13.9% of patients reached the level of function Medicare expected by discharge (Ohio average 75%). Ask what goals they would set for your situation and what happens if progress stalls.
Ask about transfer training
73.6% of patients improved at getting in and out of bed (Ohio average 89%). Ask whether the therapist will train the family member who does the lifting, not only the patient.
Ask how medication problems reach the doctor
When a medication problem was found, Independent Home Care followed up with the doctor on time in 80.5% of cases (Ohio average 94.2%). Ask who makes that call and how quickly.
Ask whether your plan treats it as in-network
Original Medicare pays any certified agency. Medicare Advantage plans use networks, and an out-of-network agency can mean a denied claim. Give them the exact plan name on the card.
Which other home health agencies serve Columbus, OH?
These Medicare-certified agencies are also based in or near Columbus.
- Mount Carmel Home Care — 3.5 of 5 stars
- Guardian Angel Home Care of Columbus — 3 of 5 stars
- Caretenders — 2 of 5 stars
- Prime Home Care, LLC — 2 of 5 stars
- Supreme Touch Home Health Services, Corp — 2 of 5 stars
- Hopehealth Ltd — 1.5 of 5 stars
Last verified: November 2026, against the Medicare provider data release dated 2026-09-21.
Common questions
Is Independent Home Care Medicare-certified?
Yes. Independent Home Care is certified by Medicare under provider number 368037 and has been since 2004. Original Medicare pays certified agencies directly for covered home health care.
What is Independent Home Care's Medicare star rating?
3 out of 5 for quality of patient care. The Ohio average is 3.
Does Independent Home Care provide physical therapy at home?
Yes, it reports offering physical therapy to Medicare. It also reports skilled nursing, occupational therapy, speech therapy and home health aide.
