Caretenders: Medicare Home Health Ratings in Columbus, OH
Caretenders is a Medicare-certified home health agency in Columbus, OH: 2 of 5 stars for quality of patient care and 3 of 5 on the patient survey. Quality…
Caretenders is a Medicare-certified home health agency based at 445 Hutchinson Avenue, Suite 640 in Columbus, OH 43235. Medicare first certified it in 2001, 25 years ago. Medicare rates its quality of patient care at 2 out of 5 stars, below the Ohio average of 3. Its strongest result against the Ohio average is flu shot status checked; its weakest is started care on time.
What is Caretenders's Medicare record?
| Agency | Caretenders |
|---|---|
| Address | 445 Hutchinson Avenue, Suite 640, Columbus, OH 43235 |
| Phone | (614) 227-6952 |
| Medicare provider number (CCN) | 367787 |
| Ownership | Proprietary |
| Medicare-certified since | 12/18/2001 |
How does Caretenders score on Medicare's quality measures?
Medicare publishes 11 patient-outcome and process measures for Caretenders. It is better than the Ohio average on 1 and worse on 7.
| Measure | Caretenders | Ohio average | U.S. average | vs. Ohio |
|---|---|---|---|---|
| Started care on time | 76.3% | 96.2% | 96.6% | Worse |
| Got better at walking or moving around | 84.8% | 87.1% | 88.6% | About the same |
| Got better at getting in and out of bed | 83.3% | 89% | 89.8% | Worse |
| Got better at bathing | 86% | 89.4% | 90.7% | Worse |
| Breathing improved | 83.7% | 90.5% | 91.5% | Worse |
| Got better at taking medicines correctly | 79% | 86.8% | 88.3% | Worse |
| Medication issues addressed on time | 93.9% | 94.2% | 94.4% | About the same |
| Flu shot status checked | 64.7% | 60.9% | 63.3% | Better |
| Met expected function at discharge | 60.7% | 75% | 71.7% | Worse |
| Falls with major injury (lower is better) | 3.3% | 1% | 0.9% | Worse |
| New or worsened pressure ulcers (lower is better) | 0.2% | 0.2% | 0.2% | About the same |
Where it stands out: flu shot status checked.
Where it trails: started care on time, met expected function at discharge and got better at taking medicines correctly.
What do patients say about Caretenders?
72% of surveyed patients said they would definitely recommend Caretenders, based on 83 completed surveys. The Ohio average is 77%.
| Survey question | Caretenders | Ohio average | U.S. average | vs. Ohio |
|---|---|---|---|---|
| Team gave care in a professional way | 87% | 89% | 89% | About the same |
| Team communicated well | 83% | 87% | 86% | Worse |
| Team discussed medicines, pain and home safety | 76% | 83% | 82% | Worse |
| Rated the agency 9 or 10 out of 10 | 82% | 86% | 85% | Worse |
| Would definitely recommend the agency | 72% | 77% | 79% | Worse |
Do Caretenders's patients end up back in the hospital?
Medicare rates Caretenders better than the national rate on: patients who went home and stayed home after care ended.
| Measure | Medicare's category | Risk-adjusted rate |
|---|---|---|
| Patients who went home and stayed home after care ended | Better Than National Rate | 89% |
| Preventable hospital readmissions in the 30 days after care | Same As National Rate | 4% |
| Preventable hospital stays during care | Same As National Rate | 10.5% |
Which home health services does Caretenders provide, and which does it not?
Caretenders reports offering skilled nursing, physical therapy, occupational therapy, speech therapy, medical social work and home health aide.
| Service | Offered by Caretenders? |
|---|---|
| Skilled nursing | Yes |
| Physical therapy | Yes |
| Occupational therapy | Yes |
| Speech therapy | Yes |
| Medical social work | Yes |
| Home health aide | Yes |
| Round-the-clock or shift care | No. Home health is visits, not shifts. |
| Housekeeping, meals and errands on their own | No. Medicare does not cover them unless tied to skilled care. |
| Long-term help with bathing and dressing | No. That is non-medical home care, which families usually arrange and pay for separately. |
Which Columbus-area ZIP codes does Caretenders serve?
Caretenders tells Medicare it serves 47 ZIP codes in Columbus and Franklin, Delaware, Licking, Fairfield and Union counties, out of 50 in total.
- 43004
- 43015
- 43016
- 43017
- 43021
- 43026
- 43035
- 43054
- 43065
- 43068
- 43074
- 43081
- 43082
- 43085
- 43110
- 43119
- 43123
- 43125
- 43147
- 43201
- 43202
- 43203
- 43204
- 43205
- 43206
- 43207
- 43209
- 43211
- 43212
- 43213
- 43214
- 43215
- 43217
- 43219
- 43220
- 43221
- 43222
- 43223
- 43224
- 43227
- 43228
- 43229
- 43230
- 43231
- 43232
- 43235
- 43240
A ZIP on this list means the agency accepts referrals there. It does not promise a nurse is available this week, so confirm your address when you call.
What should you ask Caretenders before starting care?
Ask how fast the first visit happens
Medicare's data shows Caretenders started care on time for 76.3% of patients, against a Ohio average of 96.2%. Ask how many days it takes from the doctor's order to the first nurse visit, and what happens if the order arrives on a Friday.
Ask what 'done' looks like
60.7% of patients reached the level of function Medicare expected by discharge (Ohio average 75%). Ask what goals they would set for your situation and what happens if progress stalls.
Ask who sorts out the medication list
79% of patients got better at taking their medicines correctly (Ohio average 86.8%). Ask whether a nurse reconciles every prescription at the first visit and who sets up the pill organizer.
Ask how many visits a week to expect
Home health is intermittent: visits, not shifts. Ask for the planned number of nursing and therapy visits per week so the family knows which hours still need covering.
Which other home health agencies serve Columbus, OH?
These Medicare-certified agencies are also based in or near Columbus.
- Mount Carmel Home Care — 3.5 of 5 stars
- Guardian Angel Home Care of Columbus — 3 of 5 stars
- Independent Home Care — 3 of 5 stars
- Prime Home Care, LLC — 2 of 5 stars
- Supreme Touch Home Health Services, Corp — 2 of 5 stars
- Hopehealth Ltd — 1.5 of 5 stars
Last verified: November 2026, against the Medicare provider data release dated 2026-09-21.
Common questions
Is Caretenders Medicare-certified?
Yes. Caretenders is certified by Medicare under provider number 367787 and has been since 2001. Original Medicare pays certified agencies directly for covered home health care.
What is Caretenders's Medicare star rating?
2 out of 5 for quality of patient care. The Ohio average is 3. Its patient survey rating is 3 out of 5.
Does Caretenders provide physical therapy at home?
Yes, it reports offering physical therapy to Medicare. It also reports skilled nursing, occupational therapy, speech therapy, medical social work and home health aide.
