What Do I Do If I Suspect Neglect or Abuse?

Act on it right away rather than waiting to be certain -- you don't need proof to make a report, only a genuine concern. For a resident in a licensed facility, Ohio's Long-Term Care Ombudsman program is the primary resource for investigating complaints and advocating on a resident's behalf. For an older adult still living at home who may be experiencing neglect or abuse from a caregiver or family member, Adult Protective Services is the right point of contact. If someone is in immediate danger, call 911 first. See our full explanation of the Ombudsman and Adult Protective Services in central Ohio for specific contact information and how each process works.