Caretenders Vna: Medicare Home Health Ratings in Lancaster, OH
Caretenders Vna is a Medicare-certified home health agency in Lancaster, OH: 2.5 of 5 stars for quality of patient care and 4 of 5 on the patient survey…
Caretenders Vna is a Medicare-certified home health agency based at 2563 E Main St, Suites E, F, G in Lancaster, OH 43130. Medicare first certified it in 1976, 50 years ago. Medicare rates its quality of patient care at 2.5 out of 5 stars, below the Ohio average of 3. It trails the Ohio average on 7 of the measures Medicare publishes and beats it on none.
What is Caretenders Vna's Medicare record?
| Agency | Caretenders Vna |
|---|---|
| Address | 2563 E Main St, Suites E, F, G, Lancaster, OH 43130 |
| Phone | (740) 687-4410 |
| Medicare provider number (CCN) | 367137 |
| Ownership | Proprietary |
| Medicare-certified since | 04/12/1976 |
How does Caretenders Vna score on Medicare's quality measures?
Medicare publishes 11 patient-outcome and process measures for Caretenders Vna. It is better than the Ohio average on 0 and worse on 7.
| Measure | Caretenders Vna | Ohio average | U.S. average | vs. Ohio |
|---|---|---|---|---|
| Started care on time | 96.2% | 96.2% | 96.6% | About the same |
| Got better at walking or moving around | 87% | 87.1% | 88.6% | About the same |
| Got better at getting in and out of bed | 84.7% | 89% | 89.8% | Worse |
| Got better at bathing | 84.6% | 89.4% | 90.7% | Worse |
| Breathing improved | 81.9% | 90.5% | 91.5% | Worse |
| Got better at taking medicines correctly | 79.5% | 86.8% | 88.3% | Worse |
| Medication issues addressed on time | 86.8% | 94.2% | 94.4% | Worse |
| Flu shot status checked | 57.9% | 60.9% | 63.3% | About the same |
| Met expected function at discharge | 63% | 75% | 71.7% | Worse |
| Falls with major injury (lower is better) | 0.8% | 1% | 0.9% | About the same |
| New or worsened pressure ulcers (lower is better) | 0.7% | 0.2% | 0.2% | Worse |
Where it trails: met expected function at discharge, breathing improved and medication issues addressed on time.
What do patients say about Caretenders Vna?
79% of surveyed patients said they would definitely recommend Caretenders Vna, based on 320 completed surveys. The Ohio average is 77%.
| Survey question | Caretenders Vna | Ohio average | U.S. average | vs. Ohio |
|---|---|---|---|---|
| Team gave care in a professional way | 91% | 89% | 89% | About the same |
| Team communicated well | 89% | 87% | 86% | About the same |
| Team discussed medicines, pain and home safety | 86% | 83% | 82% | Better |
| Rated the agency 9 or 10 out of 10 | 88% | 86% | 85% | About the same |
| Would definitely recommend the agency | 79% | 77% | 79% | About the same |
Do Caretenders Vna's patients end up back in the hospital?
Medicare rates Caretenders Vna better than the national rate on: patients who went home and stayed home after care ended.
| Measure | Medicare's category | Risk-adjusted rate |
|---|---|---|
| Patients who went home and stayed home after care ended | Better Than National Rate | 86.6% |
| Preventable hospital readmissions in the 30 days after care | Same As National Rate | 4% |
| Preventable hospital stays during care | Same As National Rate | 11.3% |
Which home health services does Caretenders Vna provide, and which does it not?
Caretenders Vna reports offering skilled nursing, physical therapy, occupational therapy, speech therapy, medical social work and home health aide.
| Service | Offered by Caretenders Vna? |
|---|---|
| Skilled nursing | Yes |
| Physical therapy | Yes |
| Occupational therapy | Yes |
| Speech therapy | Yes |
| Medical social work | Yes |
| Home health aide | Yes |
| Round-the-clock or shift care | No. Home health is visits, not shifts. |
| Housekeeping, meals and errands on their own | No. Medicare does not cover them unless tied to skilled care. |
| Long-term help with bathing and dressing | No. That is non-medical home care, which families usually arrange and pay for separately. |
Which Columbus-area ZIP codes does Caretenders Vna serve?
Caretenders Vna tells Medicare it serves 24 ZIP codes in Columbus and Franklin, Delaware, Licking, Fairfield and Union counties, out of 68 in total.
- 43008
- 43023
- 43025
- 43030
- 43031
- 43035
- 43046
- 43055
- 43056
- 43062
- 43071
- 43102
- 43105
- 43107
- 43110
- 43112
- 43130
- 43136
- 43147
- 43148
- 43150
- 43154
- 43155
- 43157
A ZIP on this list means the agency accepts referrals there. It does not promise a nurse is available this week, so confirm your address when you call.
What should you ask Caretenders Vna before starting care?
Ask what 'done' looks like
63% of patients reached the level of function Medicare expected by discharge (Ohio average 75%). Ask what goals they would set for your situation and what happens if progress stalls.
Ask about breathing and oxygen management
81.9% of patients had less shortness of breath by the end of care (Ohio average 90.5%). If the diagnosis is COPD or heart failure, ask how the nurse monitors breathing between visits.
Ask how medication problems reach the doctor
When a medication problem was found, Caretenders Vna followed up with the doctor on time in 86.8% of cases (Ohio average 94.2%). Ask who makes that call and how quickly.
Ask whether your plan treats it as in-network
Original Medicare pays any certified agency. Medicare Advantage plans use networks, and an out-of-network agency can mean a denied claim. Give them the exact plan name on the card.
Which other home health agencies serve Lancaster, OH?
These Medicare-certified agencies are also based in or near Lancaster.
- Home Health Connection, Inc — 3.5 of 5 stars
- Interim Healthcare of Newark — 3 of 5 stars
Last verified: November 2026, against the Medicare provider data release dated 2026-09-21.
Common questions
Is Caretenders Vna Medicare-certified?
Yes. Caretenders Vna is certified by Medicare under provider number 367137 and has been since 1976. Original Medicare pays certified agencies directly for covered home health care.
What is Caretenders Vna's Medicare star rating?
2.5 out of 5 for quality of patient care. The Ohio average is 3. Its patient survey rating is 4 out of 5.
Does Caretenders Vna provide physical therapy at home?
Yes, it reports offering physical therapy to Medicare. It also reports skilled nursing, occupational therapy, speech therapy, medical social work and home health aide.
